Legal
Refund Policy
Last updated: September 24, 2026
We cook every dish fresh and want you to love it. If something isn't right, let us know.
Wrong or missing items
If your order is incorrect or missing an item, contact us the same day. We will replace the item or refund its price.
Quality concerns
If a dish doesn't meet your expectations, tell our staff while dining or call us within 24 hours of pickup. We'll make it right with a replacement or store credit.
Cancellations
Takeout orders can be cancelled free of charge before we begin preparing them. Once cooking has started, we may not be able to offer a refund.
Spice level
Spice levels are made to your request. Because heat is personal, dishes prepared at the requested spice level are not eligible for refund, but we're happy to help adjust.
How refunds are issued
Approved refunds are returned to the original payment method. Card refunds may take 5–10 business days to appear, depending on your bank.
Contact us
BKK Family Restaurant · 1500 Union Blvd, Allentown, PA 18109
Support@bkkrestaurant.com · (835) 245-5717